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案例专家：邮件告警逻辑

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liu.zixi
2025-10-09 15:24:16 +08:00
parent 26f3b0bb04
commit ecf39fe624
6 changed files with 83 additions and 16 deletions
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5
servers/boe-server-all/src/main/java/com/xboe/module/boecase/properties/CaseAiProperties.java
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@@ -56,4 +56,9 @@ public class CaseAiProperties {
* 白名单用户列表
*/
private List<String> whiteUserCodeList;
/**
* AI处理失败告警邮件收件人列表
*/
private List<String> alertEmailRecipients;
}

56
servers/boe-server-all/src/main/java/com/xboe/module/boecase/service/impl/CaseKnowledgeServiceImpl.java
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@@ -12,6 +12,7 @@ import com.xboe.enums.CaseDocumentLogCaseStatusEnum;
import com.xboe.enums.CaseDocumentLogOptStatusEnum;
import com.xboe.enums.CaseDocumentLogOptTypeEnum;
import com.xboe.enums.CaseDocumentLogRunStatusEnum;
import com.xboe.module.assistance.service.IEmailService;
import com.xboe.module.boecase.dao.CaseDocumentLogDao;
import com.xboe.module.boecase.dao.CasesDao;
import com.xboe.module.boecase.entity.CaseDocumentLog;
@@ -70,6 +71,9 @@ public class CaseKnowledgeServiceImpl implements ICaseKnowledgeService {
@Autowired
private IAiAccessTokenService aiAccessTokenService;
@Autowired
private IEmailService emailService;
private static final String ACCESS_TOKEN_CACHE_KEY = "case:ai:access_token";
@Override
@@ -897,7 +901,6 @@ public class CaseKnowledgeServiceImpl implements ICaseKnowledgeService {
private void saveCaseDocumentLog(String caseId, String caseTitle, String optType,
String requestUrl, String requestBody, String responseBody,
Integer runStatus, Integer optStatus, Integer caseStatus, String taskId) {
try {
CaseDocumentLog caseDocumentLog = new CaseDocumentLog();
caseDocumentLog.setId(IDGenerator.generate());
caseDocumentLog.setTaskId(taskId);
@@ -913,10 +916,61 @@ public class CaseKnowledgeServiceImpl implements ICaseKnowledgeService {
caseDocumentLog.setCaseStatus(caseStatus);
caseDocumentLog.setExecuteDuration(0L);
try {
caseDocumentLogDao.save(caseDocumentLog);
log.info("保存CaseDocumentLog成功，logId: {}", caseDocumentLog.getId());
} catch (Exception e) {
log.error("保存CaseDocumentLog失败", e);
}
// 发送告警邮件逻辑
try {
// 如果optStatus是失败（2），发送"接口调用失败"告警邮件
if (optStatus != null && optStatus.equals(CaseDocumentLogOptStatusEnum.FAILED.getCode())) {
String subject = "【知识处理报警】知识处理失败-操作类型：【" + CaseDocumentLogOptTypeEnum.getDescByCode(optType) + "】";
StringBuilder content = new StringBuilder();
content.append("您好！知识处理流程中，AI接口调用经多次重试后仍失败，具体信息如下：<br/><br/>");
content.append("案例标题：").append(caseTitle).append("<br/>");
content.append("操作类型：").append(CaseDocumentLogOptTypeEnum.getDescByCode(optType)).append("<br/>");
content.append("调用接口：").append(requestUrl).append("<br/>");
content.append("调用时间：").append(caseDocumentLog.getOptTime()).append("<br/><br/>");
content.append("请及时排查接口可用性、文档信息有效性或AI平台状态，避免影响知识处理进度。");
// 使用配置的收件人列表
List<String> recipients = caseAiProperties.getAlertEmailRecipients();
if (recipients != null && !recipients.isEmpty()) {
try {
String to = String.join(",", recipients);
emailService.sendMail(to, subject, content.toString(), null);
} catch (Exception e) {
log.error("发送接口调用失败告警邮件失败", e);
}
}
}
// 如果caseStatus是失败（2），发送"业务处理失败"告警邮件
if (caseStatus != null && caseStatus.equals(CaseDocumentLogCaseStatusEnum.FAILED.getCode())) {
String subject = "【知识处理报警】AI平台处理失败-操作类型：【" + CaseDocumentLogOptTypeEnum.getDescByCode(optType) + "】";
StringBuilder content = new StringBuilder();
content.append("您好！知识处理流程中，AI平台业务处理失败，具体信息如下：<br/><br/>");
content.append("案例标题：").append(caseTitle).append("<br/>");
content.append("操作类型：").append(CaseDocumentLogOptTypeEnum.getDescByCode(optType)).append("<br/>");
content.append("调用时间：").append(caseDocumentLog.getOptTime()).append("<br/><br/>");
content.append("请及时核查文档处理失败原因，或联系AI平台技术支持排查解析问题。");
// 使用配置的收件人列表
List<String> recipients = caseAiProperties.getAlertEmailRecipients();
if (recipients != null && !recipients.isEmpty()) {
try {
String to = String.join(",", recipients);
emailService.sendMail(to, subject, content.toString(), null);
} catch (Exception e) {
log.error("发送业务处理失败告警邮件失败", e);
}
}
}
} catch (Exception e) {
log.error("发送告警邮件失败", e);
}
}
}

2
servers/boe-server-all/src/main/resources/application-dev.yml
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@@ -87,6 +87,8 @@ xboe:
ai-api-code: 30800
case-knowledge-id: de2e006e-82fb-4ace-8813-f25c316be4ff
file-upload-callback-url: http://192.168.0.253:9090/xboe/m/boe/caseDocumentLog/uploadCallback
alert-email-recipients:
- liu.zixi@ebiz-digits.com
xxl:
job:
accessToken: 65ddc683-22f5-83b4-de3a-3c97a0a29af0

2
servers/boe-server-all/src/main/resources/application-pre.yml
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@@ -119,6 +119,8 @@ xboe:
ai-api-code: 30800
case-knowledge-id: de2e006e-82fb-4ace-8813-f25c316be4ff
file-upload-callback-url: http://10.251.132.75:9090/xboe/m/boe/caseDocumentLog/uploadCallback
alert-email-recipients:
- liu.zixi@ebiz-digits.com
jasypt:
encryptor:
algorithm: PBEWithMD5AndDES

2
servers/boe-server-all/src/main/resources/application-prod.yml
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@@ -85,6 +85,8 @@ xboe:
ai-api-code: 30800
case-knowledge-id: de2e006e-82fb-4ace-8813-f25c316be4ff
file-upload-callback-url: http://10.251.113.95:9090/xboe/m/boe/caseDocumentLog/uploadCallback
alert-email-recipients:
- liu.zixi@ebiz-digits.com
xxl:
job:
accessToken: 65ddc683-22f5-83b4-de3a-3c97a0a29af0

2
servers/boe-server-all/src/main/resources/application-test.yml
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@@ -121,6 +121,8 @@ xboe:
file-upload-callback-url: http://10.251.186.27:9090/xboe/m/boe/caseDocumentLog/uploadCallback
use-white-list: true
white-user-code-list: 00004409
alert-email-recipients:
- liu.zixi@ebiz-digits.com
jasypt:
encryptor:
algorithm: PBEWithMD5AndDES